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RATER Model 20. SERVQUAL Model 21.

Five Steps of Service Recovery 22.

The International Standard for Service Excellence (TISSE2012) 23.

COPC CX Standard for VMOs, Rel.

Baldrige Excellence Model 30.

EFQM Excellence Model This presentation includes frameworks and models covering Stanford Design Schools Five Modes of Design Thinking, Strategyzers Business Model Canvas, Xplanes Empathy Map, The Kano Model, McKinseys 7-S Framework, Fred Reichhelds Net Promoter Score, Christopher, Payne and Ballantynes 6Ps of Marketing, Kevin Lane Kellers Brand Equity Model, Ron Kaufmans Six Levels of Customer Service, Christopher, Payne Ballantynes Ladder of Loyalty, Jones Sassers Apostle Model, Reinartz Kumars Profitability-Loyalty Matrix, Valarie A.

Berrys SERVQUAL Model, The International Customer Service Institutes 5Ps Service Quality Model, Robert C.

Camps Benchmarking Model, Proscis ADKAR Change Model, and John Kotters Eight Step Change Model.

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This 32-page presentation from Operational Excellence Consulting explains the Lean Management philosophy, based on the Toyota Production System (TPS).

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